Shipping policy
Myvellena
This Shipping Policy outlines how orders placed on https://myvellena.com are processed, shipped, and delivered.
If you have any questions regarding shipping, please contact us at: support@myvellena.com
Order processing time
Orders are typically prepared and dispatched within 1 to 3 business days, excluding weekends and public holidays.
Once your order has been shipped, you will receive a confirmation email that includes your tracking details.
While we make every effort to ship orders promptly, processing times may occasionally be extended due to high order volume, operational constraints, or unforeseen circumstances.
Estimated delivery timeframe
After shipment, delivery generally takes between 4 and 12 business days, depending on your location.
In certain situations, delivery may take up to 21 business days, particularly in cases involving customs clearance, carrier delays, or other external factors beyond our control.
Please note that delivery estimates are not guaranteed and may vary.
Shipping fees
We are pleased to offer free shipping on all orders, with no minimum purchase required.
Shipping availability by country
To confirm whether delivery is available in your country, select your country using the country selector on our Website and proceed to checkout.
If shipping is not available to your location, you will not be able to complete the order.
For assistance or specific inquiries, please contact us at: support@myvellena.com
Tracking your order
Once your order has been dispatched, you will receive an email containing your tracking number and tracking link.
This will allow you to monitor your shipment in real time.
If you do not receive tracking information or experience tracking issues, please contact our support team.
Delivery address
Orders can be delivered to any valid residential or business address provided at checkout.
It is the customer’s responsibility to ensure that all shipping details are accurate and complete.
In-store pickup
Myvellena operates exclusively online. At this time, in-store pickup is not available.
Shipping modifications and delivery issues
Once an order has been handed over to the carrier, we are unable to change the delivery address or modify shipping details.
If a package cannot be delivered and is returned to us, processing and return transit times may take several weeks.
Refunds will be issued after the returned package has been received and verified.
Multiple orders
Orders placed separately are processed individually and cannot be merged into a single shipment.
Each order will receive its own tracking number and shipping confirmation.