Return and refund policy
Myvellena
At Myvellena, we are committed to providing a smooth and reliable shopping experience. This policy explains how returns and refunds are handled for purchases made through https://myvellena.com.
If you have any questions, please contact our support team at: support@myvellena.com
Return eligibility period
You may request a return within 30 days from the date your order is delivered.
Requests submitted after this period may not be accepted.
How to request a return
Step 1: Contact our support team
Before sending any item back, you must contact us at: support@myvellena.com
Please include:
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Your order number
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The item you wish to return
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A brief explanation of the reason for the return
Step 2: Return authorization
Once your request has been reviewed, our support team will provide detailed return instructions.
If applicable, a prepaid return label may be issued.
Returns sent without prior authorization may not be processed.
Step 3: Preparing your return shipment
To ensure your return is accepted, please make sure that:
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The item is properly protected for shipping
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The product is returned in its original packaging whenever possible
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All original accessories, tags, and components are included
The return address will be provided by email after your return request has been approved.
Return shipping costs
Customers are responsible for return shipping costs unless the return is due to:
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A defective product
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An item damaged during delivery
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Receiving the wrong item
In these cases, Myvellena will cover the return shipping costs.
Specific return situations
Change of mind
If you decide you no longer want the item, you may return it within 30 days of delivery, provided that:
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The item has not been used
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The item is not damaged
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The item is returned in its original condition
Defective products
If you receive a defective item, please contact us as soon as possible at support@myvellena.com
After review, we will offer either:
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A replacement, or
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A full refund
Return shipping costs will be covered by Myvellena.
Damaged items
If your item arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damage.
After verification, we will arrange either a replacement or a refund. If a return is required, we will cover the return shipping cost.
Incorrect item received
If you receive the wrong product, please contact our support team immediately.
We will arrange the return and ensure you receive the correct item at no additional cost.
Lost shipments
If your order does not arrive, please contact us so we can initiate an investigation with the shipping carrier.
If the package is confirmed lost, we will offer either a replacement or a full refund.
Order cancellations
Orders may be canceled before they are shipped.
If your order has already been shipped, you will need to follow the standard return procedure after receiving the item.
Processing time
Return window
Return requests must be submitted within 30 days of delivery.
Return inspection and refund processing
Once your returned item has been received and inspected, your refund will be processed within 14 business days.
You will receive an email confirmation once the refund has been issued.
Refund approval conditions
Refunds are approved only if the returned item meets the return conditions outlined in this policy.
Items that are defective, damaged, or incorrectly shipped will be eligible for a full refund or replacement after inspection.
Refund timing
After approval, refunds may take up to 14 business days to appear on your original payment method, depending on your financial institution.
Refund method
All refunds are issued to the original payment method used at checkout.
Non-returnable items
The following items are not eligible for return:
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Custom-made or personalized products
Return address
The return address will be provided by our support team after your return request has been approved.
Return shipping method
Returned items must be shipped using a tracked shipping service.
Return shipping costs vary depending on your location and carrier.